Telesales Training and Customer Service Training

This Telesales Training and Customer Service Training Course is offered throughout South Africa
– Cape Town, Durban, Johannesburg, Port Elizabeth –

We now offer this programme, and all our training courses as Virtual Training,
to meet your unique needs arising from the COVID-19 Corona Virus epidemic.

Telesales Training
and Customer Service Training
Suitable for Sales personnel, sales support staff, telemarketers, and personnel handling in-coming calls
Course Duration: 2 daysNQF Level: 4
Course Objective:
This Telesales Training and Customer Service Training course will ensure:

  • Increased sales and market penetration

  • Improved customer relationships

  • Customer loyalty

Course content and outcomes:
Through this Telesales Training and Customer Service Training course, delegates will learn:

  • Getting the basics right  –    The fundamentals of customer service and sales  –    Teamwork and the service chain  –    Understanding the basic needs of every customer  –    The 3 V’s of communication – and how to maximize them – even over the phone  –    Basic telephone skills essential for every sales / telesales / after-sales agent



  • The importance of attitude to be effective in sales & customer service

  • Handling in-bound calls effectively  –    5 critical things to do when opening an in-bound call  –    Attentiveness and active listening  –    Establishing the real need  –    Administrative efficiency and follow up



  • Handling out-bound calls and direct sales effectively  –    Getting through the gate-keeper to the decision maker  –    Effective enquiring  –    Preparing a script  –    Selling benefits  –    Handling objections  –    Techniques for closing the deal



  • Handling difficult situations and problems relating to sales  –    Knowing your product  –    Using your resources – the internal value chain



  • Handling complaints and irate customers  –    Why complaining customers are highly valuable  –    Understanding the real issue behind the words  –    Creating calm and giving reassurance

To enrol delegates on this Telesales Training and Customer Service Training Course, click on the link below:
Click here to register nowClick here to contact usClick here for a list of our training programmes

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